Product
How the Virtual Agent Works
Portal-first self-service with clean Freshservice escalation. Built for higher-ed workflows and after-hours coverage.
Capability 1
Portal Embedded
The bot lives inside your student portal—Jenzabar, Ellucian, or custom. Students are already authenticated. No new logins. No separate apps.
- ✓Widget launches from existing navigation
- ✓SSO context from portal session
- ✓Branded to match your institution
Capability 2
Guided Intake
Structured prompts collect device, location, and error context before any human sees the issue. No more back-and-forth emails asking for basic info.
- ✓Device type auto-detected when possible
- ✓Location picker for classroom issues
- ✓Urgency assessment for prioritization
Capability 3
Freshservice-Ready
Tickets are created with tags, categories, and a transcript summary. Agents get context. Students don't repeat themselves.
- ✓Direct API integration
- ✓Auto-routing to correct groups
- ✓Conversation summary as internal note
Pre-Built Flows
Top Campus Issue Types
Ready-to-deploy troubleshooting flows for the most common student IT issues.
MFA Lockouts
Guide recovery without calls
Wi-Fi Issues
Device-specific troubleshooting
Email Setup
Any client, any device
Classroom AV
Urgent in-class support
Account Access
Password and recovery
Portal Help
Navigation and workflows
Integrations
Connects to Your Existing Stack
Ready to see it in action?
Try our interactive demo or request a pilot for your campus.