Pricing
Tailored to Your Campus
No per-student fees. No per-agent add-ons. Pricing scales with your institution's size and needs.
Select Your Campus Size
Pilot Program
30-60 days
- ✓ 2-3 issue flows (MFA, Wi-Fi, etc.)
- ✓ Basic Freshservice integration
- ✓ Weekly performance reports
- ✓ Success metrics tracking
- ✓ No long-term commitment
Full Implementation
One-time setup
- ✓ Portal widget embedding
- ✓ Freshservice API mapping
- ✓ Top 5 issue flows configured
- ✓ Knowledge base integration
- ✓ Admin dashboard setup
- ✓ Runbook + documentation
- ✓ Staff training session
Ongoing Support
Monthly
- ✓ 24/7 system monitoring
- ✓ Security patches & updates
- ✓ Portal compatibility checks
- ✓ Monthly KPI reporting
- ✓ Flow optimization
- ✓ Priority support
How We Price
Factors That Influence Your Quote
Every campus is different. We tailor pricing to your specific situation.
Student Population
Number of students who will access the support bot
Ticket Volume
Current monthly IT support tickets
Integration Depth
Complexity of portal and Freshservice setup
Issue Flows
Number of custom workflows needed
Hosting Preference
On-premises vs cloud deployment
Support Level
Standard vs premium ongoing support
What's Included
Everything You Need to Go Live
Docker Package
Complete containerized solution ready to deploy in your environment
Configuration
Ticket field mapping, routing rules, and flow customization
Dashboard
Admin panel for metrics, reports, and system monitoring
Documentation
Runbook, API docs, and troubleshooting guides
Training
Live session for your IT team on managing the system
Support
Dedicated contact for questions during and after rollout
Compare
Department Coverage vs Per-Agent Pricing
Our model covers your entire helpdesk operation—not just individual agents.
Risk-Free Commitment
We stand behind our service. Cancel anytime, get your money back the same day.
Cancel Anytime
No long-term contracts. Cancel your service whenever you wish, no questions asked.
Prorated Refund
Fair refund policy outlined in your MSA. No hidden fees or penalties.
No Hassle
Simple cancellation process. Email us, and we'll handle the rest immediately.
Ready for your custom quote?
Schedule a 30-minute discovery call. We'll review your campus size, portal setup, and requirements—then provide a tailored proposal.