Pilot Plan
30 / 60 / 90 day rollout
Launch fast, measure key outcomes, and expand coverage based on impact and ticket quality.
Day 0-30: Launch
Embed the widget, configure Freshservice fields, and deploy top five flows.
Day 31-60: Optimize
Measure deflection, improve scripts, and expand knowledge base coverage.
Day 61-90: Scale
Add new categories, refine routing, and finalize long-term pricing.
Success metrics
- Deflection rate: Target 15-30% in first 30 days
- Time-to-intake reduction: Target 30-60% faster than manual intake
- Ticket completeness: +X required fields captured automatically
- After-hours coverage: Track usage during nights/weekends
- Student satisfaction: Optional feedback collection
Pilot deliverables
- Portal embed + onboarding support
- Freshservice field mapping
- Top 5 issue flows
- Monthly KPI reporting