Privacy Policy

Overview

ChronosBe is committed to protecting the privacy of our customers and their students. This policy describes how we handle data in the context of our helpdesk AI solution.

Data Collection

When you contact us through our website contact form, we collect:

• Name and email address
• Institution name and role
• Information about your portal and Freshservice setup

Product Data Handling

When you deploy ChronosBe:

• All data processing occurs within your university environment
• We do not host or store student data on our servers
• Operational logs (session timestamps, flow paths) are stored locally in your deployment
• Full conversation transcripts are only stored if explicitly enabled by your institution

Third-Party Services

Our website contact form uses Web3Forms for form submission. We do not use third-party analytics trackers or advertising services on our website.

Data Retention

Contact form submissions are retained for the purpose of responding to your inquiry and maintaining business records. You may request deletion of your contact information at any time.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

Contact

For privacy-related questions, contact us at: support@msparllc.com

For security concerns, contact: support@msparllc.com